Wright’s Town and Country 
Privacy Policy
Last updated: 9 October 2026
1. Who We Are
Wrights Town & Country is an independent estate agency based in Stebbing, Essex, providing residential property sales and related property services.
We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, contact us or use our services.
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Wrights Town & Country is the data controller.
Contact details
Email: Tristan@wrightstownandcountry.co.uk
Website: www.wrightstownandcountry.co.uk
2. What Information We Collect
We may collect and process the following types of personal information:
- Contact details: Your name, address, email address and telephone number.
- Property information: Details about your property, including its address, photographs, valuation information and details relevant to a potential sale.
- Buyer and seller information: Your property requirements, budget, preferences and information relating to a property transaction.
- Website information: Information about how you use our website, including technical data and cookie information where applicable.
- Communications: Information you provide when contacting us by email, telephone, through our website or through social media.
- Legal and identification information: Where required for legal and regulatory purposes, we may collect identification, verification and financial information.
We only collect information that is relevant to providing our services and meeting our legal obligations.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries and requests for property valuations.
- Provide estate agency services to buyers and sellers.
- Arrange property viewings and communicate with prospective buyers.
- Market properties for sale, including preparing property descriptions, photographs and other marketing materials.
- Register your property requirements and notify you about suitable properties.
- Manage property sales and communicate with solicitors, buyers, sellers and other relevant parties.
- Meet our legal and regulatory obligations, including anti-money laundering requirements where applicable.
- Improve our website and understand how visitors use it.
- Send relevant marketing communications where we are legally permitted to do so.
We will only use your personal information where we have a lawful basis for doing so.
4. Our Lawful Basis for Processing
Under UK data protection law, we must have a lawful reason for using your personal information. Depending on the circumstances, these reasons may include:
- Contract: Where processing is necessary to provide services you have requested or to take steps before entering into a contract.
- Legitimate interests: Where we have a legitimate business reason for processing information and this does not unfairly override your rights.
- Legal obligation: Where we need to comply with laws and regulations.
- Consent: Where you have given permission for a specific use of your information, such as certain marketing activities or non-essential cookies.
You can withdraw consent at any time where we rely on consent as our lawful basis.
5. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted organisations where necessary to provide our services or meet legal obligations. These may include:
- Solicitors and conveyancers involved in property transactions.
- Mortgage brokers, lenders and other relevant professionals where appropriate.
- Property portals and marketing service providers used to advertise properties.
- Website hosting, email, customer management and technology providers.
- Identity verification and anti-money laundering service providers where required.
- Regulators, law enforcement agencies or other authorities where legally required.
We only share information that is reasonably necessary for the relevant purpose.
Where third-party organisations process personal data on our behalf, we take appropriate steps to ensure it is handled securely and lawfully.
6. How Long We Keep Your Information
We retain personal information only for as long as necessary for the purposes for which it was collected, including providing our services, maintaining appropriate records and meeting legal or regulatory requirements.
The length of time information is retained will depend on the type of information, our relationship with you and any applicable legal obligations.
When information is no longer required, we will securely delete it or anonymise it where appropriate.
7. How We Protect Your Information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Although we take reasonable steps to safeguard your information, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
8. Cookies and Website Analytics
Our website may use cookies and similar technologies to ensure the website operates correctly, remember preferences and understand how visitors interact with our website.
Where required, we will ask for your consent before using non-essential cookies.
You can manage your cookie preferences through the website’s cookie settings, where available, or through your browser settings.
For further information, please refer to our Cookie Policy, if provided separately on our website.
9. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct inaccurate or incomplete information.
- Request the deletion of your personal information in certain circumstances.
- Request that we restrict how we process your information in certain circumstances.
- Object to certain types of processing, including direct marketing.
- Request a copy of certain information in a portable format.
- Withdraw consent where we rely on your consent to process information.
These rights are subject to certain conditions and legal exceptions.
To exercise your rights, please contact us using the details provided in this policy. We may need to verify your identity before responding.
10. Marketing Communications
We may contact you about properties, valuations or services that are relevant to your enquiry or interests, where permitted by law.
Where we send direct marketing communications, you can ask us to stop at any time by contacting us or using the unsubscribe facility provided in the communication, where available.
We will respect your marketing preferences and will not continue sending direct marketing where you have validly opted out.
11. Links to Other Websites
Our website may contain links to external websites, including property portals and other service providers.
We are not responsible for the privacy practices or content of external websites. We recommend reviewing their privacy policies before providing personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.
Any updated version will be published on our website, together with the date it was last updated.
13. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact:
Wrights Town & Country
Email: Tristan@wrightstownandcountry.co.uk
Website: www.wrightstownandcountry.co.uk
If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator.
Website: https://ico.org.uk/make-a-complaint/